Assess Your Digital Readiness

Instrauctions

Instruction

The digital self-assessment tool is designed to assess the digital readiness of your organization. To use the tool, simply complete the digital self-assessment survey, which will take approximately 15 minutes to complete.

What is the purpose of the diagnosis?

Throughout the program, you will progressively begin to build the foundations for your organization's new digital strategy and create an initial version of your entity's digital transformation roadmap.

As a first step, it is necessary to understand the state of digital maturity of your organization to identify the starting point of your digital transformation process. The results of this exercise will be used throughout the program to identify the gap that your organization presents regarding a specific topic or area.

Please start the assessment by clicking on the Start button, which will take you to the registration for free. Once you have submitted your registration, click on the Continue button. When you have finished answering the questions, you can click on the finish button and see your results on the overall results sheet.

Registration section

Registration section

Strategy & Governance

Governance
Does a formal governance framework exist for Digital Business?
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Organizational Alignment
How well does the operating model and organisational structure support your digital business?
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Organization, Governance & Collaboration

Accountability & Organization
Who is responsible for Digital Business in your organisation and what is their role?
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Qualifications of the Staff working on Digital Transformation
Does your organisation have a plan in place for Digital skills required in the future?
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Processes
Does your organization have a process re-design program based on customer experience?
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Human Resources
Does your organization manage workforce based on evolution and/or transformation?
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Customer Experience & Customer Care

Customer Experience
How convenient is it for the client to access necessary information? Is there a quick way for the customer to contact customer service?
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Customer Interaction & Marketing
Have you got a well-defined social media strategy aligned with your organization or digital strategy?
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Technology & Platforms

Digital Leadership & Capability
Are business units involved in the IT investment planning process? Is quantitative financial analysis used to understand the implications of exchange programs?
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Data Structure & MIS
Is information exchange and information integration currently taking place between business units, functions and geographies?
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Digital Platforms
How is information shared between different platforms?
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Technological Compelxity
How much are legacy systems and infrastructure impeding your organisation's IT ability to transform into a flexible IT services-based infrastructure?
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Information & Reporting

Analytical Capabilities
How is customer data retained and accessed?
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Report Generation
Has your organisation got tools in place to ensure data quality?
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Growth & Innovation

Capacity to Innovate
Is there a process or approach in place to identify new products/offerings/services?
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Digital Marketing
To what extent are your organisation's marketing efforts digitized?
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Integrated Channel Management
Who manages your organization's marketing and digital presence?
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Security & Data Privacy

Information Security
How strictly does your company follow data privacy measures?
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Ecosystem

Partnerships
What kind of third parties of the digital ecosystem does your organization interact with?
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